PREMIUM GUEST MANAGEMENT

What’s Included…

    • Prompt replies before, during & after stay

    • Customised pre-arrival messages (including welcoming drink) & automated templates

    • Late-night/urgent issue support (coordinated in real time)

    • Reviewing profiles, ratings, and past reviews (manual and AI Tools)

    • Asking qualifying questions if red flags appear

    • Declining bookings when necessary (if risk to the property)

    • In-person key handover whenever possible to meet our guests

    • Warm, professional greeting with brief property intro

    • Branded and personalised for the property

    • Includes: house rules, check-out steps, emergency info, local suggestions and recommendations (restaurants, shops, bars, museums, experiences, etc.)

    • QR code access and mobile-friendly

    • WiFi QR code

    • Curated mini hamper: Wine, snacks, water, flowers

    • Tailored per guest or occasion (honeymoon, birthday, business trip, etc.)

    Check Our: Luxury Add-On Menu